Refund and Return Policy

At Home Aura Store, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy.

1. Eligibility for Returns:

  • You may return most new, unused items within 30 days of delivery for a full refund.
  • Items must be returned in their original packaging, including all accessories and documentation.
  • Certain items are not eligible for return, including:
    • Items marked as non-returnable.
    • Personalized or custom-made products.
    • Items that have been used, damaged, or altered.

2. How to Initiate a Return:

  • To initiate a return, please contact our customer support team at [Your Contact Information] with your order number and a brief explanation of the reason for the return.
  • Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  • Please ensure that the RMA number is clearly marked on the outside of the package.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items lost or damaged in transit.

4. Inspection and Processing:

  • Once we receive your return, our team will inspect the item to ensure it meets our return eligibility criteria.
  • If the return is approved, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase.

5. Exchanges:

We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team at [Your Contact Information] within 7 days of delivery.
  • Please provide photos of the damaged or defective item, as well as the packaging.
  • We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

7. Non-Returnable Items:

The following items are non-returnable:

  • Gift cards.
  • Downloadable software products.
  • Items that have been used, damaged, or altered.
  • Personalized or custom-made products.
  • Items marked as non-returnable.

8. Contact Information:

If you have any questions about our refund and return policy, please contact us at info@bdbgcompany.com