Shipping Policy

Thank you for shopping at Home Aura Store! This shipping policy outlines the terms and conditions related to the shipment of your orders.

1. Shipping Options and Delivery Times:

  • We offer several shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping.
  • Delivery times vary depending on the shipping option selected and the destination of the order.
  • Estimated delivery times are provided at checkout and are based on information provided by our shipping carriers.
  • Please note that delivery times are estimates and are not guaranteed. Factors such as weather conditions, holidays, and carrier delays may affect delivery times.

2. Shipping Costs:

  • Shipping costs are calculated based on the weight, dimensions, and destination of the order.
  • Shipping costs are displayed at checkout before you complete your purchase.
  • We may offer free shipping on orders that meet certain criteria, such as a minimum order value.

3. Order Processing Time:

  • Orders are typically processed within 1-2 business days of receipt.
  • Order processing time may be longer during peak seasons or promotional periods.
  • You will receive a shipping confirmation email with tracking information once your order has been shipped.

4. Shipping Destinations:

  • We currently ship to addresses within [List of Countries or Regions].
  • We do not ship to P.O. boxes or APO/FPO addresses.

5. Tracking Your Order:

  • You can track your order using the tracking number provided in your shipping confirmation email.
  • You can also track your order by logging into your account on our website and viewing your order history.

6. Shipping Carriers:

We use the following shipping carriers to deliver your orders:

  • [List of Shipping Carriers, e.g., USPS, UPS, FedEx]

7. Lost or Damaged Shipments:

  • If your order is lost or damaged in transit, please contact our customer support team at [Your Contact Information] within 7 days of the estimated delivery date.
  • We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.
  • We may offer a replacement, refund, or store credit for lost or damaged shipments, depending on the circumstances.

8. Customs, Duties, and Taxes:

  • For international orders, you may be responsible for paying customs duties, taxes, and other fees imposed by your country’s customs authorities.
  • These fees are not included in the purchase price or shipping costs and are your responsibility.
  • Please check with your country’s customs office to determine what these additional costs may be before placing your order.

9. Contact Information:

If you have any questions about our shipping policy, please contact us at info@bdbgcompany.com